How Smart Packaging Connects Customers and Brands



Technology has firmly secured its place in the online purchasing process, from easing the reorder process to recommending similar products, proving product authenticity and quality, and running rewards and incentives programs. But how can these elements be incorporated into in-store experiences, or even improve the receipt of online purchases?

Smart packaging is a popular current trend in the packaging industry that uses technology to track and manage products more efficiently or to improve customer experiences. Behind the scenes, this means improved asset tracking throughout transportation, warehouses, and store shelves, all the way to their intended customers.

On the customer side, smart packaging is used to introduce new elements that improve the shopping experience and increase brand loyalty. Smart features, which are frequently implemented through printed QR codes on retail packaging or displays, can help provide reliable information to your customers about your product and connect them to your brand in a new way.

Providing Useful Information

Customers value brand honesty more than ever before, and they want to know exactly what's going on with their products. As a result, smart packaging provides a unique opportunity to validate your brand's marketing claims with supported facts and evidence that would not otherwise fit on your packaging.


Is your company environmentally conscious? Provide information about your eco-friendly practices. Are you in a business that relies heavily on ingredients, such as food, beverage, health, or beauty? Provide a comprehensive and detailed ingredient list, as well as information on ingredient sourcing. Is there a convincing knockoff of your product on the market? Allow customers' smartphones to be used for authentication.

Promoting Coupon Codes or Offering Discounts

Unique coupon codes or discounts can be accessed in-store via a QR code, and a callout to the special features on packaging or displays can draw attention to your product. Your brand can specify the amount saved on your packaging up front, or advertise it as a mystery coupon, enticing more customers to interact with your product in order to reveal the deal.

Increasing Participation

QR codes can also direct customers to additional media related to your product, such as videos, recipes, contests, and so on. Lady Gaga's Chromatica Oreos campaign, for example, encouraged fans to send singing videos called "OREOgrams" to friends and loved ones in order to enter a sweepstakes to meet the singer. Other examples include Pepsi's 2021 Super Bowl cans, which provided fans with behind-the-scenes content from the halftime show as well as an augmented reality filter to make them feel more involved in the action.


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